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Standard rates include curbside delivery and pick-up service, within proximity to Party Makers in Greensboro. Additional charges may apply for steps, elevators, or significant distance that must be navigated when delivering to and picking up from the event venue. Customers are asked to advise us, in advance, of any anticipated challenges so that we can budget the necessary time and labor to accomplish the job without jeopardizing our service to others.
Items that require assembly such as tents, stages, and dance floors generally include set-up and take-down in the rental fee. For an additional fee, set-up and take-down service can also be arranged for tables, chairs, and a few other items. Requests for these services should be made in advance, as it is subject to the availability of labor.
Delivery and pick-up times are estimated, but not guaranteed due to late requests and changes, and unforeseen obstacles on the delivery day. We encourage you to call us on the day of your delivery and we will make a sincere effort to estimate your delivery time based on the most current information. Delivery and pick-up schedules cannot be completed until all orders are finalized, and therefore are not attempted until after we close on the preceding day.
For all event needs, we encourage you to reserve your items as soon as possible to ensure we have the inventory and delivery availability. In the event that you should have a last minute request, we are happy to do everything we can to accommodate your request within 24 hours of needed delivery and/or Will-Call pick up.
Delivery charges are highly dependent on event location and order size. Generally speaking, delivery charges begin at $100 each way for local deliveries and increase based on mileage. There is no charge if you choose to pick up from Will-Call. However, it is important to note that some items are not available for Will-Call pick up, i.e. tents, staging, and dance floors.
All weekend events are subject to a one-day rental rate. You will not be charged for the days we are closed, including holiday closures and/or closures for inclement weather.
Should you encounter an emergency after normal business hours, you may call the after-hours emergency number at (336) 500-3867. In order to keep the line free and clear for any potential emergencies, please do not call this number after-hours for quote information or general inquiries.
A 50% non-refundable deposit is required for all reservations. This deposit becomes non-refundable immediately after submission, as we reserve and begin preparing items as soon as they are secured with a deposit, making them unavailable to other potential customers. The remaining balance is due 3 days before delivery and/or Will-Call pick up and becomes 100% non-refundable at that time. We do not issue in-store credits for cancelled orders.
One of the best parts about renting is that you can leave the cleaning to us! If you have dishware, we ask that you scrape food off of plates and dump liquid from glassware, but otherwise just return them to the racks they arrived in and we will handle the rest. Please do not launder our linens yourself, as many of these items require special care and will be ruined in a household washing machine. Simply place them dry and free of debris into the provided laundry bag.
When you are planning your event, we want to be able to give you our undivided attention. For this reason, appointments are always encouraged to ensure we are not with other customers when you need us most. However, if you’re in the neighborhood, feel free to stop by and browse. If we are in an appointment, you can always take note of what you like and submit a quote request later.
All orders can be adjusted up to 10 days before delivery and/or Will-Call pick up. Order additions are subject to availability and reductions to quantities or items should be kept to a minimum in order to protect your deposit. As a rule of thumb, it is always a good idea to get your order as close as possible to the quantities you think you will need. Order changes less than 10 days before delivery and/or Will-Call are subject to management approval.
Although not required, it is highly recommended that an on-site contact be available at the time of delivery. This ensures that the customer can receive the items, making certain they have received everything they have ordered in working order, and that the items are placed in the desired location. The customer is responsible for the safety of all assets upon delivery and until pick up.
Due to liability concerns, it is required that our team install all tents, with the exception of 10×10 pop-ups.
RPP – Rental Protection Plan – is our in-house insurance plan that protects you from accidental damage to the assets. Grandma shattered a wine glass? Iced tea spilled on our white linens? You’re covered! It’s important to note, though, that this protection plan does not include negligence resulting in damages such as (but not limited to) assets warped or molded due to being left outside in the elements, broken chairs, candle wax, or burns. The labor fee included covers the cost of maintaining, cleaning, and sanitizing assets when they are returned.
At this time, we do not have the option for online payment. We accept payment over the phone from all major credit cards as well as cashier’s and corporate checks. We do not accept cash or personal checks at any time.
All tents, stages, and dance floors include setup. However, setup of tables, chairs, linens, and/or backdrops is a service we offer at an additional cost. Should you be interested in these services, please let us know at the time of reservation. If setup is not included and paid for at the time of reservation, we cannot guarantee availability to add it on at a later time.
Party Reflections Announces its Acquisition of Party Makers Event Rentals in Greensboro, NC
Party Reflections, Inc. would like to announce its acquisition of Party Makers Event Rentals The acquisition increases the capabilities of Party Reflections in the region and builds upon the Party Reflections brand and award-winning team in the Carolinas.
Party Makers personnel and equipment will be moved into the existing Party Reflections facility in Greensboro. After almost two decades in the special event industry, the owners of Party Makers Event Rentals, William Duke and Andrew Freeman, have decided to focus their ongoing efforts on the construction and tool side of their very successful equipment rental business.
Explore all the rental products and services available now by visiting Party Reflections.com
